Reach or Reinforcement? How do people use the Internet?
May 7th, 2008By Alex Kellner
What is the Internet useful for in political campaigns?
The general consensus of many of the “old guard” political consultants that I have come in contact with is that the Internet is not a successful tool for driving messages. This group believes that the best way to promote a campaign’s messages is through earned media and paid advertisements on television, cable, radio or print media. Messaging is considered the top priority of campaigns and is central to the majority of their actions. Part of this disbelief regarding the Internet’s potential among “old guard” consultants certainly derives from a fear that they can’t control their message online (something that has been debated online since the Dean campaign). However, many consultants believe that, regardless of online message control, it is impossible to convince people of anything through Internet tactics.
There isn’t a political consultant in their right mind who would advocate completely ignoring the Internet. However, the Internet is not considered to be the top priority in lower budget campaigns because political consultants don’t see evidence that the Internet can convince people that their candidate/cause is better than their opponent’s.
The real question boils down to this: What kind of medium is the Internet? Is it a reach medium? Or is it a reinforcement medium?
To clarify, I consider a reach medium to be one where a message distributed on the medium reaches and is consumed by a population of people. Thus, if the message is effective and the consumer is receptive, the message will impact the person’s opinion on the matter at hand. Television and the radio are the best examples of reach mediums. They both amass large audiences and more importantly they affect the opinions and decisions made by those consuming them.
Whereas, a reinforcement medium is one where people explicitly seek out opinions similar to their own and through consumption strengthen those opinions. Niche publications and ideologically affiliated publications are the best example of reinforcement media. There is certainly an argument to be made that certain television channels and radio stations are reinforcement media. However, as a whole I view media to fall on a spectrum falling somewhere in between a pure reach medium and a pure reinforcement medium.
“Old guard” political consultants would argue that based on people’s online habits, they use the Internet to reinforce preexisting opinions, rather than seeking out information from both sides of an issue in order to choose a stance. Unfortunately, there hasn’t been an academic study based on whether or not the opinion of “old guard” political consultants is accurate on this issue.
As such, one of IPDI’s next major research projects will be to look into the political information consumption habits of people. I believe any research must combine survey data similar to the Pew Internet & American Life Project with a controlled experiment that specifically watches people’s consumption habits.
We are looking for input on how such a study could be conducted. My current thoughts entail giving people a news story about a topic such as the economy, global warming or foreign affairs. Following the article the research subject would be provided with a list of stories from a variety of ideologically coded news sources, which they would be required to click on at least one. The experiment would be preceded and followed by a questionnaire regarding their views on the issues at hand, in order to determine how their opinion changed over the course of the exercise.
Do you think an experiment in this style would work? Do you have any ideas to improve the study? Please email me at akellner@ipdi.org.
Caveat: If the Internet is jus t a reinforcement medium, it isn’t necessarily a bad thing. There is fairly substantial anecdotal evidence that the Internet is very successful at rallying the base and invoking them to take action. A recent example is the number of people who have volunteered for the Obama campaign that was initiated and often carried out entirely online.
